Mortgage Business Analyst - AIVA Trainer



Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.



Conducts various types of research and analysis to support the business operations to an internal business segment, division, group or line of business. Assists management to resolve business issues in an effective and productive manner. Designs, documents and re-engineers business processes and publishes business metric results.

AIVA Trainer, Business Analyst
We are hiring a Business Analyst to join our team. You will work alongside other business analysts using your business knowledge to influence growth of our AI application. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing user acceptance testing and training our machine to perform human tasks at scale. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. A major initiative that you’ll have a key role in, is creating ground truth for AIVA (our machine learning virtual assistant) to train to use.


  • Improves AIVA’s training models by creating ground truth- as you and our team label the data properly, you empower AIVA to learn to label data independently in the future.
  • Evaluates business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Stays up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Performs requirements analysis. Document and communicate the results of your efforts.
  • Gathers critical information from meetings with various stakeholders and producing useful reports.
  • Ensures solutions meet business needs and requirements.
  • Performs user acceptance testing.
  • Maintains hands-on interaction with our virtual assistant training her to get better at predicting conclusions.
  • Manages projects, developing project plans, and monitoring performance.
  • Updates implementing and maintaining procedures.
  • Develops recommendations to solve problems and issues related to business operations.
  • Analyzes and documents business processes and metrics and identifies improvement opportunities.
  • May perform special projects upon request and on occasion.
  • May provide coaching and/or guidance to less experienced Business Analysts.
  • Performs other related duties as required.


A Bachelor’s degree or equivalent combinations of education, training and work experience.


  • Prior Mortgage Servicing or Home Equity experience highly preferred
  • Functional knowledge in the following area(s) may be preferred or required:
  • Customer Service
  • Default
  • Escrow
  • Special Loans
  • Investor
  • Year End
  • Cash


  • An understanding of mortgages and mortgage documents is required
  • Strong Mortgage processing or loan closings background preferred
  • Knowledge of general business operations, operations, and structure analysis principles
  • Knowledge of Black Knight products and services preferred
  • Excellence in standard office software, such as MS Office (Excel, Outlook, etc.), Visio, etc.
  • Excellent documentation, planning, organizational, and time management skills
  • The ability to influence stakeholders & work closely with them to determine acceptable solutions
  • A track record of following through on commitments
  • Excellent verbal and written communication skills to audiences of various levels in the organization and at client organizations (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, conceptual, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
  • Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
  • Ability to work independently while delivering high-quality work and meeting planned deadlines
  • Is resourceful and proactive in gathering information, sharing ideas, and suggesting new solutions both internally and to clients (as applicable)

Business Analyst I

Entry-level role. Basic skills with moderate level of proficiency. Has general understanding of principles in business analysis and process modeling. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires one-to-three years of experience in an analytical and/or problem-solving role.

Although target pay range may vary by work location, a representative pay range is $25.00 to $31.00 per hour. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.


Philadelphia, PA

Time Type:

Full time

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