Mortgage Support Analyst

Edinburgh, City of Edinburgh, Scotland, United Kingdom


The Mortgage Support Team plays a pivotal role in supporting the growth of the Wealth Management Mortgage Business and delivering a superior client experience. This is an exciting opportunity to join a fast paced business with ambitious growth plans.

Responsibilities include preparation of mortgage documentation, facilitating a seamless mortgage completion experience and providing after sales servicing to clients. The role requires strong partnership skills working closely with Mortgage Specialists, Legal partners and credit colleagues. A strong focus on quality, risk and controls is essential to ensure a high quality service and faster to client delivery.

  • Partner with Mortgage Specialists through the lifecycle of the mortgage process
  • Prepare mortgage documentation, including among others, application and offer packs, utilization requests, commencement letters and annual mortgage statements
  • Instruct, legal and valuation work and undertake all completion activities including ensuring satisfaction of all conditions and mortgage loan booking
  • Regularly partner with and provide support for colleagues in other locations (London, Geneva, Singapore)
  • Maintain accurate data in systems and partner with other operations and technology colleagues to resolve exceptions
  • Develop an in-depth understanding of the UK mortgage regulations and end-to-end process
  • Understand and ensure compliance with, JPMorgan policies and regulatory requirements
  • Support Regulatory Reporting requirements
  • Partner with colleagues on projects to deliver new products, simplify or enhance existing processes and enhance the client experience

  • University graduate (preferably Law or Finance) or some previous basic experience in dealing with client credit documents
  • Knowledge of mortgage documentation and regulation is a plus
  • Experience within a financial institution is a plus
  • French language skills a plus
  • Excellent interpersonal skills with an ability to communicate at all levels
  • Strong organisational skills, ability to work independently, self-motivated with ability to prioritize work and meet tight deadlines
  • Familiarity with credit and lending products
  • Ability to identify improvements and support delivery of process changes
  • Strong Excel skills an advantage
  • Control and Risk mitigation mind-set and strong attention to detail


J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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