Real Estate Relationship Manager

Newcastle upon Tyne, Tyne and Wear, England, United Kingdom



Reference number



£35,310 - £45,018
£35,310 to £40,666 (National) and £39,957 to £45,018 (Inner London)


Senior Executive Officer

Contract type


Business area

DWP - People and Capability

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts




    About the job


    Things you need to know

    Apply and further information


Birmingham, Blackpool, Glasgow, Leeds, London, Manchester, Newcastle-upon-Tyne, Sheffield

About the job


The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

DWP Estates Directorate are accountable for the delivery of all aspects of real estate services and the work we do is critical in ensuring the vital work that the Department undertakes is enabled effectively. The DWP commercial estate is the largest within Government and our diverse national property portfolio reflects this scale. It is a unique mix ranging from modern corporate centres, multi-occupied Service Centres, to its frontline high street services.

We are responsible for the Department’s 900+ workplaces, that provide workplaces for 90,000 employees and a UK wide presence for all those that visit us. Ultimately, the Department relies on us to provide safe and secure buildings that are fit for purpose and meet the needs of the business.

The Department is also committed to delivering Sustainability and Net Zero Carbon improvements across its estate, demonstrating leadership in making the public estate smaller, better, greener. The work you will be undertaking is therefore crucial in us meeting the needs of all those who use our services.

Based within DWP’s Estates Function as part of the People, Capability and Place, you will use your Real Estate expertise in this business partner role to act as a 'trusted advisor', operating a two way flow of information and communication to ensure Real Estate related consequences are understood and translated into the relevant business strategy.

Job description

Key accountabilities

  • Develop a trusted strategic partnership role with the Directorship and senior stakeholders across the Authority to understand their business and the strategy of their business, in turn using this as intelligence and input into the Estates portfolio strategy.
  • Using sound Real Estate expertise to translate the relevant business strategy into real estate related consequences and being able to communicate them concisely working with different facets of the business and Estates.
  • Preparing, the coordination and seeking of approval for business cases, inviting challenge and where appropriate involve others in decision making.
  • Understand how the strategies and activities of Estates create value and meet the diverse needs of all senior stakeholders.
  • Ensure that all Estates opportunities, issues and risks are fully understood and connected to relevant business strategy, objectives and plans, in order to develop an Estates agenda that closely supports the overall aims of the organisation.
  • In conjunction with peers in the Strategy and Portfolio Planning team, ensure portfolio plans and strategies are developed balancing business need, property quality & sustainability, total property cost & VFM, lifecycle investment, market cycles & supply, utilisation, etc.
  • Determine the demand of specific customer/s through understanding their strategy and drawing feasibility and situational analysis against the Estates portfolio strategy, analysing a range of credible information to support decision making.
  • Establish ways to find and respond to feedback from customers about Estate services provided, having determined and understood key areas of focus for all performances of services on behalf of the customer.
  • Support the roll out of key major programmes within customers’ business – eg Universal Credit and Workplace Transformation, encouraging joined up teamwork within Estates and across other groups as required, collaborating to share information, resources and support.
  • Identify opportunities to drive positive change and improve efficiencies, encouraging ideas for change from a wide range of sources, presenting strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.
  • Leads and supports the requirement for change management as a result of changes to initiatives, projects or policies, clearly explaining the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change.
  • Requirement planning for MOTOs and Colocations (inward and outward) in support of the Governments One Public Estate agenda; establishing the strategic demand and how this can be incorporated and planned whilst managing the development through the Estates function on behalf of the customer.


Essential Skills, Knowledge & Experience

  • Ability to forge strong and influential relationships with a broad network of stakeholders, including those at a senior level.
  • Draw on sound Real Estate expertise to translate business strategy into real estate related consequences.
  • Experience of feeding Real Estate consequences of any business strategy into the portfolio strategy accordingly.
  • Ability to develop business cases to support portfolio plans and strategies, presenting property VFM, quality & sustainability in line with business strategic direction.
  • Confidence to challenge senior stakeholders’ thinking.
  • Knowledge of how to deliver successful change management techniques and the importance of engaging leaders and employees in the change.
  • Ability to quickly get up to speed with new and complex projects.
  • Understands and speaks the 'language of the business' and how to translate the plans into reality by being curious, confident and solutions focused.
  • Strong consultancy, partnership and relationship building skills.

Leadership attributes and behaviours

  • Reflect on own work, continuously seek and act on feedback to improve own and team’s performance. Ensure development objectives are set and achieved to address any gaps and improve delivery of current and future work.
  • Have clear understanding of their role, responsibilities, and accountability within the team.
  • Support continuous improvement of relevant standards, policies, processes, and governance relating to the role, identifying improvement opportunities and owning their implementation where applicable.
  • Collaborate with team members and cross functional colleagues to identify and implement improvements in ways of working, policy, process and governance.

  • Experience gained within the Property/FM division of a complex, matrix organisation not essential but a good understanding desirable.

Qualifications/professional memberships


  • Degree or equivalent in Business, Maths or science related subject or proven track record in similar role.
  • RICS (MRICS/FRICS) or working towards, highly desirable.


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Making Effective Decisions
  • Working Together
  • Delivering at Pace


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words, against the essential criteria as outlined above. You will also be asked to provide a short CV.

Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.

Your CV should be fairly short and just evidence very brief details of your work history and experience.

Further details around what this will entail are listed on the application form.

There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.


All candidates who are successful at the sift stage will undertake a single virtual video interview.

The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths.

Currently the sift is scheduled to take place w/c 18 July 2022 and interview dates will be w/c 1 August 2022. Due to the current situation with COVID19 the interviews are scheduled to take place virtually. These dates are subject to change.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    Matt Pepper
    Email :

Recruitment team :

    Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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