STA Counselor - (REMOTE)



Who is eXp?
eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States, Canada and around the world. As a full-service real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its 3-D, fully-immersive, cloud office environment.

eXp Realty attracts the most talented people from all fields. Whether you're a real estate professional, engineer, marketer, accountant, or another field, you'll be challenged and inspired every day. Join us on this incredible journey!

We are fully remote!

What you will do:
This STA Counselor role with report directly to the STA Team Lead. This individual will be charged with performing collection duties on an assigned portfolio of commission overpayment receivables.

How you will make an impact:
  • Diligent and professional outreach to agents regarding outstanding balances through phone, text, e-mail, and WorkPlace chat
  • Direct contact with our agents in the Account Solution Cente
  • Assist agents with understanding the cause of the outstanding receivable
  • Effectively work with agents towards resolution on the outstanding receivable
  • Complete requisite research to validate the purpose of the invoice, when needed
  • Initiate process for invoice corrections, when needed
  • In cases where voluntary recovery measures prove ineffective, enact involuntary recovery measures such as commission withholdings, RevShare withholdings and charging agent payment methods on file
  • Collaborate with team members, management, and other departments towards successful recovery on outstanding balances when the need arise.
  • Assist team members on challenging situations
  • Actively promote a healthy, welcoming, productive, and fun work environment
  • Perform additional tasks as requested by the STA Team Lead, Accounts Solution Center Manager or other members of Senior Management
How you will grab our attention:
  • High School Diploma/GED required
  • Real estate experience and knowledge preferred
  • 1 year of collection/default asset management experience
  • Outstanding communication skills
  • Ability to multitask multiple priorities
  • Ability to adapt and persevere through a fast-paced, customer facing environment
  • Strong knowledge of Microsoft Office applications; especially Excel
  • Ability to learn new technology easily required
  • Experience with Google Suite strongly preferred
  • Experience in Oracle Fusion, Enterprise and/or Skyslope experience a plus
What eXp Realty provides:
  • Robust Medical coverage, as well as Dental & Vision benefits
  • Company provided equipment; laptop, monitor, headset
  • FSA plan
  • 401k with a 4% match
  • Stock option grant
  • Fully remote environment
  • Amazing company culture
  • And more...

eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.

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