Assistant Community Manager at The Gale Eckington

Washington, District of Columbia, United States
Full-time
Posted

Description

Overview:

This position qualifies for a sign on bonus of $1,000! Please speak with a recruiter for more information.


Who We Are

At JBG SMITH, we believe in our team and our ability to make a difference. We welcome diverse perspectives and innovative ideas. We are passionate about service and strive each day to make a positive impact. That motivates us. Inspires us. Empowers us to be our best. It also creates a rewarding environment in which to learn and grow your career at one of the best places to work. For our onsite residential teams, our robust development pipeline provides unsurpassed opportunities for professional development as we rapidly grow our portfolio in some of the most attractive neighborhoods in the Washington, DC region.

Responsibilities:

What You Will Do

Assistant Community Managers actively manage revenue and expenses for their community and assist team members as needed to ensure that the team performs its best. Driven by a desire to deliver service excellence, Assistant Community Managers naturally excel at motivating employees to anticipate resident and prospective resident needs and provide superior customer service.


As an Assistant Community Manager, your primary responsibilities include:

  • Working with the Community Manager to build a strong and cohesive team that is motivated to perform including assisting, training and coaching team members
  • Demonstrating a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition
  • Coordinating with residents and the team to ensure a smooth move-in experience
  • Empowering team members to resolve any service issues and working quickly, creatively, and effectively with residents to address issues
  • Managing financial performance of the community with a specific focus on rent collection, renewal retention program, and invoice management
  • Conducting thoughtful and personalized tours to prospective residents to ensure the community maintains targeted occupancy goals
  • Participating in community activities and social events to build resident relationships
  • Routinely inspecting the community to ensure the highest standards are maintained
  • Working a flexible schedule to include weekends
Qualifications:

What You Bring

At JBG SMITH, our culture is important. We are committed to the highest standards of service, integrity, creativity and teamwork. Along with those qualities, Assistant Community Managers must also bring:

  • Three years of experience in residential property management or customer service-related fields such as hospitality, retail and restaurants or college degree
  • Prior leadership and supervisory experience
  • Experience with bookkeeping and management of financial records
  • Strong aptitude for computer systems and software
  • Passion for providing exceptional customer experiences and embodying our core customer service elements of:
    • CARING: Demonstrated passion for caring about customers and co-workers alike
    • PROFESSIONALISM: Professional presentation and superior written and verbal communication skills
    • EMPOWERMENT: Proactive approach with a proven capability to take ownership of customer concerns
    • LEADERSHIP: Dependability as a team member who inspires others to achieve excellence
    • INCLUSION: Commitment to inclusion and treating everyone with kindness, dignity, and respect


How We Support You

In addition to providing employees with a great place to work, we focus on supporting employees both personally and professionally with a wide range of industry-leading benefits* including:

  • Medical and prescription plans at a low cost to employees
  • Employee Share Purchase Plan
  • Tax-deferred 401(k) plan with company match
  • Life insurance for employees, spouses and children at no cost
  • Maternity & paternity leave program
  • Generous paid time off with personal days and vacation days
  • 20% housing discount at JBG SMITH communities (select number available)
  • Ongoing training and professional development and a tuition reimbursement plan

  • The list of benefits above only identifies certain benefits currently available. Benefits and other terms of employment may change at any time. All benefits are subject to eligibility requirements, enrollment criteria and the other terms and conditions of the benefit plans and programs. Certain benefits may require employee contributions, which also are subject to change. Additionally, for some roles, certain benefits provided are subject to the terms and conditions of a collective bargaining agreement.


As a condition of employment, all external candidates must provide proof that you are fully vaccinated from COVID-19 as of your first day of employment, unless a request for an accommodation had been approved. Fully vaccinated means two weeks has passed since the last dose in a two-dose series or two weeks after a single-dose shot.


JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

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