Description
Key Responsibilities:
- Maintain a professional, yet friendly, atmosphere in the New Home Sales Office and other areas where prospective homeowners and guests congregate;
- Able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes;
- Aids the team effort in every way possible & acts in the best interest of the company;
- Flexibility with schedule for customers and/or company needs;
- Be able to professionally communicate over the telephone, email and in person with customers, staff and vendors;
- Communicates with marketing regarding maintenance and/or replacement of signs & flags in addition to updates on website, etc.;
- Manage and inspect your “store front” (approach into community, clubhouse, New Home Sales Center, models, etc) on a regular basis;
- Open New Home Center and Models daily;
- Complete Maintenance Sheet and email weekly to Director of Sales, Project Manager and Warranty;
- Answer phones;
- Meet & greet customers;
- Assist in filling out guest registration form and insure accuracy/completeness of information;
- Knowledge of Minto computer operating systems and CRM;
- Enter new guest registrations/Update existing registrations in CRM and insure accuracy and thoroughness of information;
- Type, File, Fax, Print, Copy documents as needed;
- Update Reports and calendars
- Keep track of Sales & Traffic Reports daily and monthly;
- Set-up and maintain contract packages;
- Process contracts, deposits, addendums, rescissions, change of address forms, etc.;
- Mail cards/letters/updates to clients;
- Order and keep track of office supplies, collateral print work, water & coffee supplies, etc.;
- Make and maintain Community Doc/Homeowner Handbooks and CDs;
- Maintain copies of documents (contract paperwork, floor plans, building plans, model disclaimers, etc.);
- Assemble and maintain adequate supply of all market collateral;
- Receive and log deposits;
- Open/distribute mail;
- Email Traffic Reports at end of every business day;
- Send Monthly Vacation Log to Director of Sales by 1 st of every month;
- Conduct Community overview/presentation to customers if New Home Sales Professional is unavailable;
- Maintain records of rotation for sales agents (walk-ins, call-in, realtor previews and internet);
- Keep Director of Sales informed with daily office activities;
- Other duties within the scope, spirit and purpose of the job, as requested by management.