Mortgage Servicing Assistant

Wolverhampton, West Midlands, England, United Kingdom


About the team:

The Mortgage Servicing team process customer service related tasks for the lending brands within OSB Group

What you will be doing:

In this role, you will have the opportunity to undertake a range of mortgage related administration activities for OSB Group and its associated subsidiaries in addition to assisting with mortgage administration enquires from customers, solicitors, intermediaries and internal referrals including those from the OSB back office support team in India. In this blended and varied role, you will have the opportunity to utilise a variety of skills and gain valuable experience professionally and personally.

Your responsibilities will include…

  • Providing a consistently high quality of customer service to both external and internal customers to maintain customer satisfaction.
  • Ensuring that all assigned tasks and enquires relating to mortgage accounts are dealt with promptly and efficiently to ensure SLAs are met and maintained.
  • Taking responsibility for your own work and proactively seek to support other team members in achieving theirs.
  • Working closely with the off shore Mortgage Servicing and Customer Support team to respond to requests relating to mortgage accounts
  • Ensuring that customer outcomes, service level and key controls and quality measures meet the required standards in respect to Mortgage Servicing.

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous experience delivering excellent customer service in a team environment is essential.
  • Previous administration experience, ideally within a financial services environment would be an advantage.
  • Ability to deal with phone enquiries in a confident manner is essential.
  • Working knowledge of Microsoft Word and Excel is essential.

What to do next:

If this sounds like you, please apply now!

If shortlisted from your initial application we operate a personalised recruitment process.

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.

We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

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