Mortgage Consultant

Guaynabo, Guaynabo, Puerto Rico


At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

General Description
Sell mortgage products to potential clients contacted through different internal channels, such as: Telemarketing, Internet and referrals.
Essential Duties and Responsibilities
  • Manages and monitors the referral program.
  • Participates in sales initiatives according to business needs.
  • Handling calls for orientation, pre-qualification, sales and origination of mortgage loans, according to the prospects.
+ 60 Bachelor's degree credits approved in Business Administration or related fields
One (1) to three (3) years of experience in sales and customer service.
Other Qualifications
  • Knowledge in mortgage products (FHA, VA, Conventional, etc.) (Preferred).
  • Basic knowledge about the principles and processes to provide clients a personalized service.
  • Knowledge in mortgage banking, state and federal applicable regulations to the industry. (Preferred)
  • Excellent listening skills. Able to understand what client’s express, clarify information through questions in order to identify their needs.
  • Able to use marketing, cross-selling and consulted sales techniques and strategies.
  • Planning and organization skills.
  • Knowledge in MS Office programs like: Word, Excel and others necessary to perform job functions.
  • Knowledge and good use of the English and Spanish language:written and verbal.
  • Excellent customer service skills, including telephone skills.

A recruiting bonus of $1,000 will be disbursed upon completion of the 3-month anniversary; eligible positions only.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1) In general, people are considered fully vaccinated: ±

2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine

Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at [email protected] This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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