Community Manager - Bedrock

Remote
Full-time
Posted

Description

About Protocol Labs

Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates, and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet — humanity's most important technology — as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open-source, distributed work).

The Community manager role will be focused on helping us build a thriving community of contributors. They will manage communications with our community, help gain adoption for our new releases, and overall serve as the link between PL product and engineering teams and our community. Community manager will make sure all of PL communities engaged, supported, and heard as we progress down the path of becoming a thriving open-source project and cryptonetwork

Objectives for the role

  • Initially, the role will support the Bedrock team, which is focused on enabling the growth of the Filecoin network via highly reliable storage, retrieval, and by making Filecoin the persistence layer for IPFS
  • Community Manager will create communication plans for upcoming releases, post on social media, answer inbound emails, manage our community newsletter, respond to help questions on our public communication channels, run community calls, etc. This work is critical for engaging our communities, and allows team members to focus on their core work (such as shipping and building new features for storage providers and storage clients).
  • Longer term, Community Manager will support our Data Programs (e.g., Slingshot, Evergreen), and Large client tooling teams, as well as own a long term community engagement strategy

Specifically, the role will be responsible for:

  • Managing upcoming releases: owning communication plans, aligning with the engineering, product and technical support teams to create all necessary release assets, training programs, tutorials, etc.
  • General community support (technical and non-technical): Answering inbound emails, responding to technical support and other questions on our community channels (Slack, Discord, github, Matrix, discuss.filecoin.io)
  • Community communications: Managing our community newsletter, contributing to blog posts about work being done across multiple projects, posting on social media channels, etc.
  • Managing community meetups: Running community calls on a regular cadence, helping to wrangle content and presentations (both internal to PL and including community) for community calls, organizing community ambassadors and chapters, helping to support and organize community in-person meetups, staying on top of these happenings and goings-on and surfacing learnings/insights to the team, hosting meetups at well-attended conferences
  • Community strategy: Working with project leads to organize longer-term initiatives for community, including conferences and camps, community support programs, etc
  • Making it easier to contribute to IPFS and Filecoin: improving communication about open issues, helping curate issues with technical project managers, etc.

You may be a fit for this role if you have...

  • 3 years of relevant experience in online community management or operations management
  • Keen attention to detail and strong project management skills
  • Excellent written and verbal communication skills, especially with a globally diverse population
  • Knowledge of social media marketing best practices
  • Technical competency (Comp Sci degree and some prior engineering experience is highly desirable) and understanding of developer needs
  • Passion for the decentralized web and information access
  • Comfort with remote, internationally-distributed teams

Bonus skills and/or abilities

  • Experience running open-source or cryptonetwork communities/partnerships/strategic initiatives
  • Experience and interest in giving public talks
  • Large independent social media following (e.g. 2000+ Twitter followers)

Success metrics

Some of the metrics we would use to measure success in this role and their directional movement are:

  • Adoption rate of our new releases
  • Number of data onboarding tools built by the community members
  • Time to resolve questions about roadmap, testnet/mainnet/launch, etc on our community channels should decrease
  • Number of blog posts
  • Social media engagement
  • Number of SPX group members

#LI-IB1

What’s it like to work at Protocol Labs?
Protocol Labs' mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.
As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds.
We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

If you’re passionate about the future of computing and a more democratized internet, we want to talk to you.

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