Clerk Property Maintenance

Salisbury, North Carolina, United States


Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Maintenance Centers (7228977)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https:// .

Position Summary
Ensures all leased locations are properly maintained as efficiently and economically as possible pursuant to the guidelines of the Lease. Follows up on all Landlord approvals, payment of expenditures to correct emergency maintenance issues and in the event the Landlord fails to complete the needed repairs, assists and researches bill backs generated to reclaim Tenant expenses for Landlord responsible issues. Assists management with extensive training and documenting current procedures and guidelines.

Principle Duties and Responsibilities
  • Addresses all Landlord maintenance and repair issues according to operational procedures and Lease requirements in a timely manner.
  • Provides Landlord with proper notice of maintenance issues and follows up until completion.
  • Provides legal notice of default to Landlords, Lenders and Property Managers for Landlord responsible issues not addressed by Landlord as required by the Lease.
  • Confirms completion with the store managers and/or maintenance techs prior to closing each work order.
  • Reviews Lease language to determine responsible party and previous work orders to support Tenant maintenance requests to Landlords and to validate notice of default to Landlords. Documents information in store notes and repair codes in Service Channel for future occurrences.
  • Works with our Legal Department in the event the Landlord decides to take legal action to prevent the requested issue or to assist with interpreting the Lease language.
  • Obtains bids and awards contracts to cure default and/or emergency issues. Reviews quotes to ensure each quote meets the scope of work. Generates the scope of work and obtains quotes to have the work completed if the Landlord fails to cure the default.
  • Assists Landlords with request for Tenant to complete maintenance issues.
  • Researches and processes Customer complaints relative to Landlord maintenance.
  • Enters work orders and addresses Landlord responsible issues related to store renewals and Brand locations; i.e. additional attention to landscaping, pavement, exterior building, lighting upgrades and re-lamps.
  • Researches and provides Real Estate with the current conditions of Landlord responsible issues in response to locations requiring an Estoppel for the Landlord to sell or refinance a property.
  • Researches and enters work orders to support request for Landlord approval to make changes to the property. Documents each request and submits for Landlords signature to approve the changes. Follows up on each request and provides additional information if requested by Landlords.
  • Researches store site plans and determines metes and bounds as needed.
  • Consults with Engineering to determine documents needed to support current conditions at specific locations and to identify previous work completed by Tenant, establishing responsibilities.
  • Consults with Construction to determine work completed by Tenant vs. work completed by Landlords to establish responsibilities.
Basic Qualification
  • High school diploma.
  • 1 to 3 years general office experience.
  • 1+ years’ retail experience.
  • Accounting experience.
Preferred Qualification
  • Understanding of the commercial real estate industry.
  • Knowledge of the financial impact of activities and ability to communicate.
  • Knowledge of property and building maintenance and repairs, contract bidding and negotiations.
  • Proficient in Microsoft Office including Word, Excel and Outlook; Internet; Service Channel; AMT.
Skills and Abilities
  • Superior written and verbal communication and interpersonal skills.
  • Highly developed organizational and analytical skills with ability to manage multiple tasks simultaneously with excellent follow-up and attention to detail.
  • Ability to review and analyze lease language.
  • Ability to work across all levels of management and staff.
  • Ability to maintain confidential information.
  • Ability to prioritize and delegate tasks according to the goals and objectives of the company.
  • Ability to read, speak and comprehend the English language.

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices. com >
Job Requisition: 250984_external_USA-NC-Salisbury_6212022

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