Director of Operations - Property Management

Salt Lake City, Utah, United States
Full-time
Posted

Description

Do you want to change the world through property management and be a part of something bigger? We’re disrupting the property management industry by providing a simple and effective rental experience for both owners and renters.

We want to help… Property owners who value their assets, time, and a long-standing relationship.

We will help them by… Providing a management service that creates a highly passive investment by focusing on transparency, communication, and maximum ROI while offering a high level customer service experience for renters.

The change we want to make is… Create trust and security with property owners by going beyond the industry status quo to focus on the end goal of building long term wealth through real estate investment.

We will know we are successful when… Rize is recognized as the go to PM company for investors and brokerages in the single family and small multifamily spaces in Salt Lake City.

We’re transparent, mindful, and simplify the process for our clients. If this sounds like a good fit and you want to create change and drive outcomes, then you may be a good fit.

This role requires direct property management and team management experience.

Role (Overview of the Position)

  • Responsible for leading the operations and leasing teams to achieve operational success. Oversee and execute, with effective resourcing, all aspects of the property operations life cycle and leasing.

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Responsibilities (Tasks Associated with the Role)

  • Oversee work of operations and leasing teams
  • Ensure tasks are completed through delegation, resourcing, and independent work
  • Work with General Manager to develop processes to create greater efficiency and respond to market conditions
  • Responsible for process implementation, and execution within department and in conjunction with other departments
  • Maintain awareness of technological solutions, industry trends, and legal requirements
  • Responsible for employee training and development within the department

Results (Expected Accomplishments)

  • Ensure tenant satisfaction and remains high by ensuring team proactively communicate and resolve issues in a timely manner
  • Manage leasing team to ensure speed and accuracy of marketing and leasing
  • Effective use of delegation and resourcing to ensure team is highly functional
  • Develop, refine, and implement systems to improve the efficiency of the property life cycle
  • Ensure tenants have clear expectations and transparency upon move-in
  • Ensure delinquency is handled in the best interest of the owner
  • Filter decisions through the filters of client/customer satisfaction and profitability
  • Manage, mentor and lead junior level staff
  • Meet defined portfolio KPI’s of: occupancy, retention, DOM, and others that drive NOI

Requirements (Expected Proficiencies)

  • Bachelor’s degree preferred. Applicants without a degree will be considered with applicable industry experience
  • Previous property management experience
  • Experience managing client expectations, account management experience, etc.
  • Previous experience managing a team
  • Existing knowledge and continued learning of property management operations and law
  • High degree of initiative and self-motivation; strong problem solving skills
  • Advanced skills in Microsoft Office, Google Suite and the ability to learn new software quickly
  • Excellent written and oral communication skills required

This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the team member as needed.

Must be able to pass a criminal background check to be considered for employment.

Company offers medical, dental, and time off benefits.

  • Competitive salary.
  • No cost health and dental insurance for the employee.
  • Company paid long term disability insurance.
  • 4% company match in a 401(k) plan.
  • 12 company paid holidays
  • 3 weeks of PTO at hire progressing to 5 weeks over time.

This position is located at our company’s corporate office in downtown Salt Lake City, Utah at 1600 South State Street. Hours are from 8:30 am – 5:30 pm, Monday-Friday.

RIZE Property Management is an equal opportunity employers which recruit, hire, train and promote personnel for all job titles without regard to race, color, religion, sex, national origin, disability, genetic information, veteran status, or any other status protected under local, state, or federal laws.

Please email resume and cover letter in PDF format.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Retirement plan

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Education:

  • Bachelor's (Preferred)

Experience:

  • Property management: 3 years (Required)
  • Team management: 3 years (Required)

Work Location: One location

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