Property Manager - 1 Knightsbridge

London, Greater London, England, United Kingdom
Full-time
Posted

Description

Contract Type
Permanent
Full time / part time
Full time
Savills Status
Senior Staff
Business Area
Savills Management Resources(SMR)
Location
London
Role / Team Overview

Purpose of the Role

The property has undergone a significant refurbishment over the past 12-18 months, upgrading the interior to the finest standards, fitting of it’s luxury surroundings.

The individual will work with the Client’s external asset managers and the Savills Property Management team in the penultimate 6-8 months of the refurbishment programme, to help deliver the finished product in accordance with the Savills Management Strategy.

They will develop an excellent working relationship with the neighbouring prestigious, 5 star Lanesborough Hotel ensuring a seamless, joint up approach to managing and maintaining the common back of house space and facilities.

On completion of the refurbishment, the Property Manager will ensure the delivery of operational excellence with the support of trusted service providers, delivering a best in class service to every customer whilst embedding ESG and wellness.

Key Responsibilities

Initial 6-8 Months;

  • Main day to day contact for the client and their external asset manager during the last phase of the refurbishment.
  • Attend site as regularly as required, liaising with the asset managers and the contractors to understand the building and assist the Associate Director in developing the Property Management Strategy.
  • Work alongside the Property Management Team to procure best in class service providers to conduct core services such as; cleaning, security and the front of house provision.
  • Develop relations with key property personnel at the neighbouring property and develop a management plan for the communal back of house areas.
  • To assist with procuring a service provider suitable for managing the atrium space.
  • To act as custodian in the production of key building documents: building user guide, tenant fit out guide and the like.
  • To own and lead the site team in the achievement of the 1 Knightsbridge strategy and delivery of customer service, befitting of a 5 star boutique hotel.
  • To promote a ‘One Team ‘ethos and culture across all areas of 1 Knightsbridge.
  • To work with the Associate Director and client’s agents in letting the property.

Ongoing responsibilities;

  • Develop a strong relationship with the buildings Asset Managers through regular dialogue and meetings as well as quarterly reporting, keeping them appraised of any necessary customer and building related issues.
  • To develop and oversee an Enlivenment programme, ensuring an appropriate and relevant mix of events to engage with customers and stakeholders.
  • Develop a strong relationship with the buildings Asset Managers through regular dialogue and meetings as well as quarterly reporting, keeping them appraised of any necessary customer and building related issues.
  • Once let, to develop and maintain a professional understanding and close working relationship with appropriate occupier representatives and encourage frequent, open communication and flow of information on relevant building issues.
  • To chair the monthly occupier meetings, ensuring customer service levels, innovations and feedback is obtained, minuted and actioned.
  • Manage the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programmes and closely monitoring the service charge expenditure ensuring value for money at all times.
  • To approve supplier invoices and ensure these are suitably processed for payment through the Savills systems.
  • Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform to current legislation, ensuring occupier and site team members are provided with a safe environment in which to conduct their core business activities.
  • Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments and that the legitimacy of the document is not in any way compromised.
  • Act as custodian and ensure that all aspects of the relevant 1 Knightsbridge manuals including Operations Manual, Health & Safety and Accounts Manuals are complied with and accurately reflect recorded amendments.
  • Ensure that all Building Key Service Commitments related to the Building are completed in line with company policy.
  • Ensure all aspects of building staff training, development and general welfare requirements are identified and formally reviewed in accordance with the company training policy and appraisal process.
  • Pro-actively procure, following the company tender guidelines where required, building and contracted services, ensuring the requisite standards for the management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.
  • Oversee and ensure House Rules and Regulations and procedures are followed and permits to work for all contractor activities within the Building are raised.
  • To inspect the building and all common/landlord areas on a regular basis, ensuring that all building fabric, both internally and externally, is maintained to a high standard and implement a programme of repairs where required.
  • Lead the delivery of ESG goals of the client and Savills.
  • Engage with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviours

Skills, Knowledge and Experience

Essential

  • Strong leadership skills and ability to motivate and develop a team.
  • Excellent customer service and relationship building skills.
  • Comprehensive understanding and experience in service charge budgeting.
  • Comprehensive understanding of property statutory compliance guidelines.
  • Knowledge and experience with regards to occupier fit outs, landlord works.
  • Meticulous attention to detail and organisational skills

Working Hours

Monday – Friday

Salary

Up to £60,000 pa


Use of Personal Data

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Please read more about our approach to Diversity & Inclusion here

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