Mortgage Customer Service Representative I

Indianapolis, Indiana, United States


TDEC, a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Mortgage Customer Service Representative to support an agency in Indianapolis, IN.


The position entails providing customer service and assistance to consumers and the lending industry.

Duties & Responsibilities:

  • Answer questions on policy issues, general requests, and assistance with online processing system
  • Respond to inbound calls, emails and voice mails and will document each contact in a database and perform return calls as required
  • Some weekend and/or overtime work may be required on occasion

Required Qualifications:

  • High School diploma or General Educational Development (GED) certificate.
  • Minimum of two (2) years of customer service, call center, or contact center experience.
  • Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
  • Must be able to work a flexible schedule, including the closing shift, which is 11:30am to 8pm.

Equal Opportunity Employer/ Veterans/ Disabled

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