New Home Specialist

Austin, Texas, United States


Are you interested in joining a company culture where accountability, top performance, and teamwork are valued and rewarded? Tri Pointe Homes is dedicated to insightful design and superior craftsmanship, we are setting a new standard in homebuilding and customer experience. If this sounds like a career for you, apply to be a part of our great team.

Tri Pointe Homes Austin is looking for an experienced, enthusiastic individual to join our talented group as a New Home Specialist.

Position Highlights: Generates and responds to online leads and inquiries with the goal of scheduling appointments and ultimately achieving sales.

Position Responsibilities:

  • Proactively connects with potential prospects and Realtor inquiries with the intent to drive traffic to communities.
  • Answers general phone and web inquiries and ensures that all leads are responded to on time, per Company expectations.
  • Proactively reaches out to active prospects with the intent to set appointments with the field New Home Advisors in specific communities (recent/previous traffic, interest lists, etc.).
  • Sets and confirms appointments to visit the community sales offices with appropriate follow-up as needed.
  • Adds new prospect information into SalesForce CRM and maintains/updates relevant information until the lead is transferred to a community New Home Advisor. This includes updating notes as customers respond to emails and calls.
  • Generates workflow letters by the community in SalesForce CRM.
  • Tracks online conversion ratios (appointments/sales, leads/converted appointments, appointments made/appointments kept) and reports information to the management team.
  • Collects and responds to realtors and public event RSVPs. Relays timely and important information to management and community New Home Advisors leading up to specific events.
  • Maintains current knowledge of all available products, inventory, events, etc.
  • Visits all communities monthly to maintain knowledge, updated photography, driving directions, and other community specifics.
  • Attends and actively participates in sales meetings.
  • Other duties as assigned.

Position Qualifications:

  • High School Degree or equivalent required. Bachelor’s degree in Sales and/or Marketing preferred.
  • A minimum of 3 years of sales experience, new home sales, or resale experience preferred
  • Real estate license, if required by state law.
  • Current working knowledge of homebuilding and the residential real estate industry.
  • Familiarity with SalesForce or another similar customer relationship management (CRM) system.
  • Familiarity with JD Edwards.
  • Proficient in Microsoft applications including Outlook, Word, and Excel.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

Required Skills

Required Experience

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