Mortgage Case Manager

Cardiff, Cardiff, Wales, United Kingdom
Full-time
Posted

Description

Based in Cardiff, you will be responsible for processing protection applications through to approval stage and managing the long term relationship between Trussle and the customer throughout the process of the customer securing their mortgage.
Case Managers manage/process a pipeline of mortgage applications by liaising with lenders and providing updates of the clients every step of the way. Ensuring that we process applications to approval stage as quickly as possible without compromising the level of customer exp and hence making sure customer experience is at the forefront of our minds when supporting the customer through this journey
Individual KPI's:

  • Pipeline Volumes
  • Submission - Approval Time
  • Accuracy
  • Customer Experience - TP Conversion
  • Trussle Values

Who are we looking for?

  • 12 -24 months Mortgage Administration Experience (whole of market)
  • Experience dealing with a high volume of cases - Preferably 60+ a month
  • Passion to provide the best customer experience at all times
  • Excellent communication skills (verbal and written)
  • Team-Player
  • Aligned with the Trussle values

Working at Trussle:
Trussle aspires to make homeownership more affordable and accessible to everyone. Owning a home should mean stability and freedom. Our technology platform and expertise enables better mortgage decisions in minutes, with no extra fees and with a trusted partner to support them through the journey. Our business is growing year on year and our plan is to continue this triple digit growth for the years to come.
For most Trusslers, the best thing about working here is our people. Strong relationships are crucial to our success and to offering customers the best service possible. We have grown rapidly from humble beginnings in 2015 to a team now almost reaching 200.
We have ambitious targets and a high-performance culture that continues to look for improvement. Expect to be challenged, offered responsibility, opportunities to grow and develop new skills.
Rewards Package and Remuneration
The total rewards package and remuneration is a mixture of salary, benefits & bonus and will be based on experience and potential.
Location
This role will require occasional time in the Cardiff office, with the flexibility to work remotely within the UK for the rest of the time. During the probationary period we ideally would like you to attend the office more regularly than once your probation has been passed.
Equal Opportunity
A diversity of perspective is essential for innovation and for the avoidance of groupthink. Trussle is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. Trussle's customers come from all walks of life and so do we. We hire a wide range of fantastic people, not just because it's the right thing to do, but because we really value diversity of thinking and want to make Trussle an even more innovative and exciting place to work!
Trussle's customers come from all walks of life and so do we. We hire a wide range of fantastic people, not just because it's the right thing to do, but because we really value diversity of thinking and want to make Trussle an even more innovative and exciting place to work!

Job Type: Full-time

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